FAQ

We provide both delivery and self-pick up service. All orders will have to be made 3 days in advance before delivery or self-pickup date. Please click here to see our delivery coverage and fees. For self-collect at our factory, zero shipping fee will be imposed.

When filling in billing details during check out, select the self collect option. The shipping charges for this option should be FREE.

Self-pickup location:

Fishergold Food Industries Sdn Bhd. Plot 117-118, Lorong Perusahaan Bukit Minyak 12, Kawasan Perusahaan Bukit Minyak, 14100 Seberang Perai Tengah, Pulau Pinang, Malaysia.

We take payment using the following options:

Fund Transfer
Bank: Public Bank Berhad
Bank Account: 3139562104
Account Name: Fishergold Food Industries Sdn Bhd

After you made the payment, please send us the receipt & payment details through WhatsApp at +6012-5080234.

You should receive an automatic email confirmation from us once your payment has been processed to confirm a successful transaction. If you do not receive any type of confirmation via email and are concerned if we have received your order. please call us at +6012-5080234 and we will confirm if we have received your order.

Orders are to be placed 3 days in advance before the delivery date.

Your goods are shipped with a third-party courier. In the unlikely event that a problem occurs with your delivery, or you do not receive your goods when expected, please contact us between 9AM-5PM, Monday to Friday at +6012-5080234 and we will track your order immediately.

Your tax invoice is normally dispatched with your goods. In the unlikely event that you do not receive a tax invoice with your goods, please contact us and we will immediately provide a replacement.

Goods sold on this website are supplied in good faith and not returnable. However, If any goods are damaged or not in good condition when you receive them, we will arrange for them to be replaced or refunded but you must notify us within 2 days of receipt. Delivery charges for damaged or faulty goods or errors made by us will be fully refunded and/or not charged.

We strongly advise our customers to check and verify the product(s) upon delivery. If you discover that goods are damaged, we will replace those goods as soon as we can or full refund amount paid.

Yes, only if the order is still on pending status.

Please call us at +60125080234 in order to inform us about the cancellation order.
Orders that are in shipping or shipped will not be cancelled.

Frozen product’s shelf life is 2 years. Vacuum packed chilled products can be kept chilled for 2 weeks. Once opened, best to consume within 2 days.

All of our items’ packaging have indicate to keep it frozen at -18 °C or chilled at 0 °C.